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Q There are some error message show up when C15.7.1 driver install to Win7 SP1 system , How to make the driver could install correctly ?
A if this C15.7.1 (15.201.1102) WHQL driver (include support of R9 Nano ) has installation problem in Win7 SP1, this is related to MS update. To solve the issue, please remove this MS update : KB 2949927 and make sure this new update have already installed : KB 3033929 / KB 3035131 these status will not happen if end user have already enable auto update feature of Win7 SP1. more detail could be found in these 2 website : 1. KB# 3033929. https://technet.microsoft.com/en-us/library/security/3033929 2. KB# 3035131 https://support.microsoft.com/en-us/kb/3035131
Q Why the display card with Boost function could not make GPU clock always stay on Boost speed ?
A For a display card with support of Boost function, GPU clock will be set by display driver, it will check current 3D loading of GPU, and some other working status of display card, like Temp. /power loading of GPU, if the GPU 3D loading in middle range, other setting is not too high, then GPU clock setting will set to Boost speed, to make the GPU could provide more performance with current 3D software, if GPU is working in very high loading, then display driver will make GPU clock stay on standard setting (no Boost), to make the system could work stably. So , the Boost function status will different with each display card , because every GPU have small different for its power consumption, every PC system also have different for its power status, because there are many different configuration of mainboard/power supply.
Q Why the display card with UEFI support could not boot up with my mainboard?
A This status happen because mainboard could not detect UEFI bios of display card correctly during booting process ,so , please check website of mainboard vendor for newest BIOS (release after Oct. 2012 ), and update this bios to solve this status .
Q What does my RMA test result mean?
A Test OK: No issue found with product. Non-Display: Product causes system to not POST. Windows Mosaic: Product will POST, but artifacts (display anomalies) are found on desktop and/or during full GPU load. DOS Mosaic: Product will POST, but artifacts (display anomalies) are found during boot sequence before loading operating system. Windows Hangup: Product will POST, but will cause system to lock up, BSOD, or driver failure typically requiring a hard reboot of system. Fan-NG: Product works fine in all regards with the exception of a non-working fan. Scrap (or others): Non-common issue as outlined above. Typically used for failed temperature sensor or overheating, but can be used for other uncommon issues.
Q HD5450 PCIe 2.1 suppose to backward compatible with PCIe 1.0. But it didn’t work on my motherboard.
A Some PCI-E 1.x motherboards need to update BIOS to recognize new generation AMD graphics cards. Please contact with your motherboard manufacturers to see if they have BIOS to support newer AMD graphics cards.
Q Why is there no sound on TV?
A Please confirm if the player is switched to mute and whether the audio output is configured correctly. Make sure if the computer sound output is over HDMI instead of your sound card.
Q How come there is interference on the image on TV?
A Please check if the transmitter and the receiver are too far away from each other. The transmission distance between transmitter and receiver is 25m line of sight. Distance varies depends on surrounding area, when signals are sending through wall, the distance and imaged effect are affected. WHDI co-exist with Wi-Fi 802.11a/n in the 5GHZ band, switch the Wi-Fi to 2.4GHZ will help diminishing the interference.
Q Why is there no signal on TV after Justsling have already connected ?
A Please check if the receiver properly connected to TV. Please Also make sure whether the input source of the TV is switched to HDMI.
Q Why the video have not show up during Blu-Ray disc playback ?
A JustSling fully complies with HDCP 2.0. Please confirm if display device supports HDCP.
Q HDMI sound function could not work correctly with my WinXP system after HD2000/3000/4000 series vga card have installed .
A Possible to solve issues regarding HDMI sound output for XP only: 1. Update motherboard BIOS to most current version (check your manufacturers website for current versions) 2. Update sound card driver of mainboard to most current version (check your manufacturers website for current versions) 3. Update your ATI Catalyst driver (http://game.amd.com/us-en/drivers_catalyst.aspx) 4. install the Microsoft Universal Audio Architecture (UAA) driver for high-def audio (http://support.microsoft.com/kb/888111)
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