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Q There are some error message show up when C15.7.1 driver install to Win7 SP1 system , How to make the driver could install correctly ?
A if this C15.7.1 (15.201.1102) WHQL driver (include support of R9 Nano ) has installation problem in Win7 SP1, this is related to MS update. To solve the issue, please remove this MS update : KB 2949927 and make sure this new update have already installed : KB 3033929 / KB 3035131 these status will not happen if end user have already enable auto update feature of Win7 SP1. more detail could be found in these 2 website : 1. KB# 3033929. 2. KB# 3035131
Q Why the display card with Boost function could not make GPU clock always stay on Boost speed ?
A For a display card with support of Boost function, GPU clock will be set by display driver, it will check current 3D loading of GPU, and some other working status of display card, like Temp. /power loading of GPU, if the GPU 3D loading in middle range, other setting is not too high, then GPU clock setting will set to Boost speed, to make the GPU could provide more performance with current 3D software, if GPU is working in very high loading, then display driver will make GPU clock stay on standard setting (no Boost), to make the system could work stably. So , the Boost function status will different with each display card , because every GPU have small different for its power consumption, every PC system also have different for its power status, because there are many different configuration of mainboard/power supply.
Q Why the display card with UEFI support could not boot up with my mainboard?
A This status happen because mainboard could not detect UEFI bios of display card correctly during booting process ,so , please check website of mainboard vendor for newest BIOS (release after Oct. 2012 ), and update this bios to solve this status .
Q What does my RMA test result mean?
A Test OK: No issue found with product. Non-Display: Product causes system to not POST. Windows Mosaic: Product will POST, but artifacts (display anomalies) are found on desktop and/or during full GPU load. DOS Mosaic: Product will POST, but artifacts (display anomalies) are found during boot sequence before loading operating system. Windows Hangup: Product will POST, but will cause system to lock up, BSOD, or driver failure typically requiring a hard reboot of system. Fan-NG: Product works fine in all regards with the exception of a non-working fan. Scrap (or others): Non-common issue as outlined above. Typically used for failed temperature sensor or overheating, but can be used for other uncommon issues.
Q HD5450 PCIe 2.1 suppose to backward compatible with PCIe 1.0. But it didn’t work on my motherboard.
A Some PCI-E 1.x motherboards need to update BIOS to recognize new generation AMD graphics cards. Please contact with your motherboard manufacturers to see if they have BIOS to support newer AMD graphics cards.
Q Why is there no sound on TV?
A Please confirm if the player is switched to mute and whether the audio output is configured correctly. Make sure if the computer sound output is over HDMI instead of your sound card.
Q How come there is interference on the image on TV?
A Please check if the transmitter and the receiver are too far away from each other. The transmission distance between transmitter and receiver is 25m line of sight. Distance varies depends on surrounding area, when signals are sending through wall, the distance and imaged effect are affected. WHDI co-exist with Wi-Fi 802.11a/n in the 5GHZ band, switch the Wi-Fi to 2.4GHZ will help diminishing the interference.
Q HDMI sound function could not work correctly with my WinXP system after HD2000/3000/4000 series vga card have installed .
A Possible to solve issues regarding HDMI sound output for XP only: 1. Update motherboard BIOS to most current version (check your manufacturers website for current versions) 2. Update sound card driver of mainboard to most current version (check your manufacturers website for current versions) 3. Update your ATI Catalyst driver ( 4. install the Microsoft Universal Audio Architecture (UAA) driver for high-def audio (
Q Where could find newer display driver for HD2000/3000 series AGP product ? driver download from Ati website could not work .
A please check this link : Catalyst AGP Hotfix - Radeon HD 3000 and Radeon HD 2000 Series AGP products Link:
Q Some Suggestions for AGP VGA Card Users :

Please check the following conditions:
1. Overclock : If you have made your CPU/memory running at a higher speed, please change it back to normal speed; because the power supply could not accept this kind of loading when you install a new VGA card on the system.
2. Power Supply : We've always suggested a power supply with 350W~400W for most AGP series products, so you might need an equivalent or higher power supply. If this VGA card includes an external power connector, please make sure the power supply connects to the vga card ONLY. We do not suggest you to connect the same cable with other devices like HDD/CDROM.
3. System Memory Config : Please try to install your DIMM moudle to a different slot of your mainboard. We have received some feedback that the system works in AGP 8x after users have changed the DIMM to another brand, or changed the slot.
4. Driver/Bios of Mainboard : Please check and update the driver/bios of mainbnoard, and make sure the bios/driver of mainboard is working with the latest version. In some cases, you might need to check with the mainboard chipset vendor ( VIA / NV / intel .... ) to make sure the driver has updated to newest version.
You could try to change these bios setting of your mainboard ---
AGP fast write: Disable; AGP aperture memory: 128MB or 256MB; AGP voltage : 1.6V ; AGP 3.0 Calibration Control : disable

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